Support Files Documents and Videos

Boeing 737-700 SP2 Update - Wing Correction - X2 Only

The blue title link above will provide a download link to a small update to correct issues people have been experiencing with the following product:

Issue & Revision Date : 17 July 2010

Boeing 737-700 / Airlines
A small number of users have reported that the wing sections of the three airlines in the original pack had issues with lighting on the wing sections. This area has now been updated and the link above will provide a direct link to the download to correct it.
Any more issues, please contact us on our support forum.

WARNING. THIS PACK DOES NOT CONTAIN ANY FREEWARE MODELS OR ANYTHING COMPLETE THAT WILL MAKE UP A FREE PRODUCT. IT HAS BEEN DESIGNED SO THAT ONLY REGISTERED USERS CAN BENEFIT FROM THE FILES.

How do I install the update?
Download the file by clicking on the link and then install it by double unzipping it and then clicking the exe.

What is in this file?
Three sets of small sections of the wing area in texture format to correct the anomaly.

We apologise for any inconvenience caused. Our software was not at fault at any time and has been running normally for all users.

Boeing 737-700 / Sound Configuration Update / X2 Only

The blue title link above will provide a download link to a small update to correct issues people have been experiencing with the following product:

Issue & Revision Date : 17 July 2010

Boeing 737-700 / Sound Configuration / X2
A small number of users have reported that a number of the sound properties of the 700 have been misplaced when clicking on certain switches, systems and buttons etc. It has also been reported that certain sounds have not been playing at certain points (ie: EGPWS, GS, Approach etc). This anomaly has been updated and the link above will provide a direct link to the download to correct it. Any more issues, please contact us on our support forum.

WARNING. THIS PACK DOES NOT CONTAIN ANY FREEWARE MODELS OR ANYTHING COMPLETE THAT WILL MAKE UP A FREE PRODUCT. IT HAS BEEN DESIGNED SO THAT ONLY REGISTERED USERS CAN BENEFIT FROM THE FILES.

How do I install the update?
Download the file by clicking on the link and then install it by double unzipping it and then clicking the exe.

What is in this file?

A new update to two configuration files in order to correct the anomaly.

We apologise for any inconvenience caused. Our main product software was not at fault at any time and has been running normally for all users.

Boeing 737 X2 Series - For Users of FSX Deluxe ONLY

The blue title link above will provide a download link to an update to correct issues some people have been experiencing with the following products:

The Boeing 737 X2 Series / Boeing 737-900 ER
Boeing 737-800 / Boeing 737-700.

A small number of users have reported that some elements of their cockpit overhead panel are not operational and that some aspects, such as displays, do not seem to be operating at all (if you have been experiencing any such problems please check our support page to make sure the issues are not user-related). We conducted some research and tests and found that the problems could be due to the fact that some users will have purchased, and then re-installed, the latter-release of FSX; Deluxe Version which, due to the RTM content of that release incorporates SP2. For some reason we learned that Microsoft seem to have left out essential files on the release that help our X2 Series to function. This update comes in a convenient, single-click install and will update and install files essential to the running of the X2 Series.
Any more issues, please contact us on our support forum.

WARNING. DO NOT INSTALL IF YOU HAVE INSTALLED AN EARLIER VERSION OF FSX AND INSTALLED SP2 AND/OR MS ACCELERATION! THIS FILE IS ONLY FOR USERS OF FSX DELUXE PACK!

How do I install the update?
Download the file by clicking on the link and then install it from the FSX folder (important - please follow our instructions or you will invalidate your right to support).

What is in this file?
The Boeing 737 X2 Series requires certain files to provide the functionality that the X2 Series provides for. was will then feature all the correct sounds for every switch, system, galley announcement, system test and music system on the Att Panel.

We apologise for any inconvenience caused by the lack of inclusion of this file set. Our software was not at fault at any time and has been running normally for all other users.

800 X2 SYNCHRESIS SOUND ENGINE CFG UPDATE - 800 X2 USERS ONLY

Issue & Revision Date : 20 November 2008

The blue title link above will provide a download to an exe update to correct the sound engine for the Synchresis module in the 800 X2 version for FSX.
Download it by clicking on the link and then install it from the FSX folder or install it direct from the web site using your browser.
The Boeing 737-800 X2 will then feature all the correct sounds for every switch, system, galley announcement, system test and music system on the Att Panel.
We apologise for any inconvenience caused by this small error on the release.

NOTE FOR FREEBIE SEEKERS: This file does NOT contain a model or other 'gimme' files. It contains configuration files and small contiguos files of little importance except to help update the recent release.

900 ER X2 - Service Pack SP2

Issue and Revision Date : October 15th 2008

The purpose of Service Pack SP2 is to address issues with the FMC HOLD function on the Boeing 737-900 ER X2 product and also to add further fixes and corrections to the performance, flight, function and data for the release.

To download SP2 click on the BLUE title above which contains a zip file.

IMPORTANT NOTE : SP2 WILL NOT WORK ON THE X1 VERSION OF THE 900 ER.
FOR THE SERVICE PACK FOR X1 PLEASE SEE BELOW FOR INSTRUCTIONS.

Boeing 737-900 ER X Version Service Pack

The link above contains the SP1 Reference Guide and Pack Information explaining the content of the latest Service Pack revisions for the 900 ERX including operation of new systems, new sound sets, new Synchresis System additions and every other correction, update and function added to the pack. The intention of releasing the PDF is also as a pre-brief to guide pilots through every stage of the installation and instruct them on the oepration of some of the new systems.

HOW TO DOWNLOAD SP1 - CLICK THE PDF LINK NOW !!!
To download the SP1 please follow these instructions carefully. On the original order sent to customers when the product was purchased were two links. One link was for the product exe and the other link was for the manuals. SP1 will be added to the link for the manuals at approx 1800 GMT Friday 8th Aug 2008. All customers will need to enter their login details to obtain the pack. Number of Downloads will be tracked.

ADV - Advanced Version Users run 900 ERX SP1 ADV.exe
STD = Standard Version Users run 900 ERX SP1 STD.exe


!!! PLEASE ONLY OPEN AND INSTALL THE CORRECT EXE FILE FOR YOUR VERSION !!!
This is especially important to STANDARD VERSION USERS. Standard version users should NOT attempt to install an ADV file set to a STD version thinking they will get any free update to a more advanced set or version files. It will invalidate their order and corrupt the security. The issueing of a valid ADVANCED version key happens at our end and not on the product!!! We will NOT allow re-activations for this error or for any reason or error related to it. Please READ THE WARNING txt included in the download.

IMPORTANT - CD ROM BOXED VERSION USERS
Downloads of SP1 are not possible due to an update of our server and security systems taking place over the coming weeks. If you would like a CD sent to you please click on ADMIN and look for SP1 Disk Service. The service covers the small cost of postage and packing and having a complete disk sent to you.

Note: File in ZIP Format. Size: 1.04mb. Compatible with later versions of Win Unzip. Adminsitrator rights required.

Boeing 737-900 ER X SP1 for Airlines - Document

The link above contains a manual with detailed instructions on how to use the new SP1 Pack with the 900 ERX airlines pack explaining how to install the files and comply wth the security of the SP1 Service Pack.

The PDF will guide pilots through every stage of the installation and instruct them on the operation of SP1 with the airline pack. This link does not contain any files.

HOW TO DOWNLOAD
Click the blue link above. SP1 for the 900 ER X was added to the link for the manuals at approx 1800 GMT Friday 8th Aug 2008. All customers need to enter their login details to obtain the pack. Note: Numbers of downloads and ISP details will be tracked.

ADV - Advanced Version Users run 900 ERX SP1 ADV.exe
STD = Standard Version Users run 900 ERX SP1 STD.exe


!!! PLEASE MAKE SURE YOU INSTALL THE CORRECT EXE FILE FOR YOUR VERSION AND READ THE INSTRUCTIONS IN THIS PDF CAREFULLY !!!

Note: File in ZIP Format. Size: 1.33 mb approx. Compatible with later versions of Win Unzip. Adminsitrator rights required.

Boeing 737-BBJ - Service Pack VISTA USERS ONLY

This is a Service Pack for the BBJ for people using WINDOWS VISTA only who, after attempting to activate in Windows Vista cannot log out of the activation window or get the red window to disappear. Loading this will enable the activation to work correctly and allow users to send us their details to get a key. This update does not bypass the activation process but merely makes it possible to override Win Vista UAC security so our key request with users data on it can be sent to us.

NOTE FOR FREEBIE DEALERS: This file does NOT contain a model or other 'gimme' files. It contains configuration files and small contiguos files of little importance except to help update the Vista section of use!

Content List - Version 900ER X - Service Pack (SP1)

The link will take you to the PDF for the Service Pack Content List.
This report details the content and the fixes that are incorporated into service pack 1 (SP1) as well as giving details how to download the pack. The Content List also includes all of the questions raised from the MAINT LIST by users on the forum and addresses each one of them in turn with a note telling the reader how the fix has been addressed.

2007 FAQ Guide and Tips Manual

The 2007 FAQ Guide and Tips Manual has been updated to include over 70 pages of questions, comments, tips and guidelines for using all of the products. The manual concentrates mainly on issues regarding the isntallation and activation of products and on various operating system issues. It expands on areas such as FMC data information and general processing and also provides users with general tips.

The manual is in PDF format and can be printed. Filesize information: 709kb.

Terms of Distribution. Items in this section can be distributed for non-commerical reasons only. No element to be used on any web site for commerical gain or promotion without permission. If in doubt, please ask us for permission. Note: Any abuse of the open aspect of this service will change its status to customer login only.